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Tailored Care Management Webinar Series
Tailored Care Management will be the predominant care management model for the Behavioral Health and Intellectual/Developmental Disability Tailored Plan population, which includes individuals with significant behavioral health conditions (including serious mental illness, serious emotional disturbances and severe substance use disorders), intellectual/developmental disability (I/DD), and traumatic brain injury (TBI). Tailored Plan members will obtain care management through one of three approaches: through an Advanced Medical Home Plus (AMH+) practice, Care Management Agency (CMA), or a care manager based at a Tailored Plan.

The Tailored Care Management webinar series was designed to help develop a shared understanding of the model across the North Carolina provider community (including advanced medical homes and behavioral health, I/DD, and TBI providers) and any anyone else who is interested.

The webinar series will run from October through mid-December, on Fridays from 12 to 1 PM ET, and cover various topics:
October 1: Introduction to Tailored Care Management
October 8: Becoming an AMH+/CMA
October 15: Health Information Technology (IT) Requirements and Data Sharing
October 22: Partnering with a Clinically Integrated Network and Other Partners
October 29: Delivery of Tailored Care Management
November 5: Transitional Care Management and Community Inclusion Activities
November 19: Conflict-Free Care Management and Additional Care Coordination Functions for Members Enrolled in the Innovations or TBI Waiver
December 3: Billing
December 10: Oversight and Quality Measurement/Improvement

More information on Tailored Care Management is available at: https://medicaid.ncdhhs.gov/transformation/tailored-care-management
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